How to Improve Communication

As the Internet advanced, a host of efficient new communication tools became available. Social networking sites are considered "new technology" because of their widespread popularity in a relatively short span of time. These sites are used to connect users with their friends and family, favorite companies, musicians, alumni networks or any such individual or group. As networks such as Facebook and Twitter grow, businesses and governments are increasingly using them to improve communication with clients. For example, according to Ozmosis, Inc.'s 2009 study, "Health Alerts & Lessons Learned from H1N1," 255 hospitals had a presence on Facebook and Twitter to better communicate with patients and the general public.

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